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Wedding Hampers
Elegant gifting for every pre-wedding and wedding celebration.
Baby Hampers
Thoughtful hampers for every little milestone.
Pooja Hampers
Sacred hampers for pooja, path and spiritual occassions.
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Curated hampers for every occasion and purpose
Privacy Policy
At Sweet Concepts by Gopal Sweets, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
Information We Collect
We may collect the following information when you use our website or place an order:
- Name
- Phone number
- Email address
- Billing and delivery address
- Order details
- Customisation details shared by you
- Payment status
- Communication details through calls, WhatsApp, email, or forms
- Website usage data such as device, browser, pages visited, and cookies
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm order details
- Provide customer support
- Customise hampers or gifts as requested
- Send order updates through phone, SMS, email, or WhatsApp
- Improve our website, services, and product experience
- Handle refunds, replacements, or complaints
- Share festive offers, product updates, or marketing communication, where allowed
Payment Information
We do not directly store your debit card, credit card, UPI, net banking, or other sensitive payment details. Payments are processed through secure third-party payment gateways. Please review the privacy policy of the payment provider for details on how they process your payment information.
Pricing
All prices shown on the website are in Indian Rupees unless mentioned otherwise. Prices may change without prior notice. The final price applicable to your order will be the price shown at the time of checkout. Any applicable taxes, delivery charges, packaging charges, or customisation charges may be added at checkout.
Cookies & Website Tracking
Our website may use cookies and similar technologies to improve browsing experience, understand website traffic, remember user preferences, and support marketing or analytics activities.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.
Sharing of Information
We may share limited customer information with trusted third parties only when required to complete your order or provide services. This may include:
- Delivery partners
- Payment gateways
- Website hosting and technology service providers
- Customer support or communication tools
- Legal or regulatory authorities, if required by law
We do not sell your personal information to third parties.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online platform can guarantee complete security, and users are advised to use the website responsibly.
Data Retention
We may retain your information for as long as required to complete orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and improve our services.
Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to applicable law and business/legal requirements.
You may also opt out of promotional communication by contacting us or using the unsubscribe option where available.
Children’s Privacy
Our website is intended for general users and is not directed toward children. We do not knowingly collect personal information from children without appropriate consent.
Updates to This Policy
Sweet Concepts may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact for Privacy Concerns
For privacy-related questions or requests, please contact:
Sweet Concepts by Gopal Sweets
- Email: [Add Email]
- Phone: +9177104 30093
- Address: SCO 20-21, Sector 8C, Sector 8, Chandigarh
- Working Hours: Mon-Sun: 10 am–9 pm
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